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How to work with Boctop ?

How do I Place An Order?
Step 1: Chose the product models
Chose the products models you need from our website.
Step 2. Send us your artwork by email
Email your artwork & logo files in vector format (only .psd, .eps, .ai or .pdf formats are acceptable) as quickly as possible.
Step 3. Confirm the electronic art proof/mockup
Simply confirm the electronic art proof that we send to you via email  to avoid potential production delays. Please note that artwork recreation and/or changes are subject to possible additional charges and may require extra time to process your order.
Please Note:
Your order will NOT go into production until we confirm the 3 steps listed above.
Any delays in any of the above three (3) steps may delay the delivery date of your order.
If your order requires special instruction and/or have any questions placing your order online, you can always call us Toll Free at +86-13268559068 or email us at sales@boctop.com

How long before I can receive my order?
Depending on the models ordered, most orders are shipped out in 5-7 business days once confirmed into production. Rush orders are available (3-5 business days), however are limited to specific models and also do involve additional charges if applicable. Contact one of our account managers for more details.

*Shipping times may vary depending on your location.

How long will it take to receive a quote?
You can expect a reply to an emailed quote request by the next business day at the latest. If you call and speak to an account manager you can get your quote even sooner.
What are the Logo requirements?
For the best print quality please send us your logo artwork in vector (.eps file format) outline format. For simple text placement just email your account representative the text you would like with your preferred font type and we can setup your artwork proof from that. See our artwork requirements for more information.

What packaging options do you have?
We offer a wide variety of packaging options such as tin boxes, magnetic boxes, gift boxes, and retail-ready boxes and plastic cases. If you prefer to do your own packaging, we also offer bulk shipment as an option.

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